It started on Saturday afternoon with the tickley-nose conviction that I was getting a cold, whilst Lynne was struggling to upload a calendar. Investigation eventually showed that the hosting server was imposing an 8MB limit that it didn’t used to. It was a real blocker and Lynne and I were both developing a cold.
On Sunday I raised a ticket on the help desk and was assured it wasn’t their side. To cut a long story short I spent hours eliminating the possible perpetrators within our Drupal installation. So I tried to see if I could see the root of my server using SSH and failed miserably. (I need to get my head around the public/private key aspect.) Nett result I found I could not get to the site nor the cPanel! So I raised a critical level ticket before 8pm. As I retired to bed at 11pm feeling a little less ‘dotty-dosed’ I checked the site and ticket: nothing!
Then I noticed the ‘live chat’ button on the hosting support site. Twenty minutes later I settled down to sleep with access to site and cPanel restored (apparently my SSH login attempts had invoked a block on the IP address) and the 8MB limit in the php.ini file lifted to 100MB.
Result!
Techno Horrors Solved
…… and four of my 2014 calendars are now safely uploaded.